Our goal is to make sure you are completely satisfied with your bracelet.
For all the Ray of Light Jewels bracelets we offer a ‘30-Day Satisfaction Guarantee’ on all the bracelets purchased at www.EnergySK.com. You have 30 calendar days (starting from the day you receive the item) to return the bracelet(s). For a refund, we accept Ray of Light Jewels bracelets with the original tags attached in the box and the bracelet(s) must not show any signs of usage. As soon as the package arrives here, we will issue a full refund (minus $20 restocking fee per bracelet). Your refund will be credited to the same payment method you used to make the purchase.

Please note that, because we sell custom-made products we are not obliged by law to refund. However, we want 100% satisfied customers that is why, we do offer the ‘30-Day Satisfaction Guarantee’!

Returns
We recommend shipping your return bracelet via an insured ‘signature required’ delivery method. Please send an email to info@energysp.com regarding your refund, stating your order number.

Ship to: 
Petra Simmons
2 Hacienda Hts. #203
Colorado Springs, CO 80906
USA

Additional Information 
International Orders, meaning outside USA, are responsible for overseas shipping costs, and for all incurred delivery fees, VAT taxes and import surcharges for all exchanges and refunds. (Make sure to contact us before returning a bracelet, we will support you in trying to prevent these fees)

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Refund policy

Returns and Exchanges

We gladly accept returns, exchanges, and cancellations. 
For returns or exchanges, contact me within 7 days of delivery to receive approval for either option and for directions on how to ship your item back. 
Cancellations must be requested within 24 hours of purchase.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

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• Custom or personalized orders

• Items on sale